Refunds & Cancellation

Unfollow Assistant is free to use with every feature and 50 combined unfollow or block actions per day. Pro is an optional subscription, billed monthly or yearly through Stripe, that removes the daily limit. Because the Free plan lets you try everything before paying, please test the extension on Free before you upgrade.

You can cancel at any time from your dashboard, which opens the Stripe billing portal. Cancelling stops future payments. Pro stays active until the end of the period you have already paid for, then your account returns to Free. Nothing is deleted.

Payments are not refundable for change of mind or once the service has been used. We give a refund only when there is a confirmed fault in Unfollow Assistant that our support team cannot fix, for example:

• The extension cannot complete a scan, unfollow, or block on a working Instagram account, and our fixes have not solved it.
• You were charged twice for the same period.
• You were charged after cancelling.

• Instagram action blocks, "Try again later" messages, or temporary limits on your account.
• Suspicious-activity checks, verification requests, or restrictions that Instagram places on your account.
• Problems caused by closing the Instagram tab, being signed out, using a VPN, or acting too fast.
• Change of mind, forgetting to cancel, or no longer needing the extension.

Send us the following so we can check whether the fault is on our side:

• The email address on your account.
• Screenshots of the problem and any error message.
• The date and time it happened.
• The diagnostics from the analyzer (click Copy Diagnostics at the bottom of the analyzer and paste them in).

Send us a message through the contact form or message us on WhatsApp at +44 7398 252923. We will first try to fix the problem. If we confirm a fault on our side that we cannot fix, we will refund the affected payment to the original payment method, usually within 5 to 10 working days.